FFC West Loop

It was my first visit to this location after signing up online, and it remains to be seen if I’ll be a member long term. I specifically signed up for access to the group fitness classes. The yoga mats in the mind/body studio need love or replacement… I had to keep brushing bits of the mat off of my legs. The yoga instructor was a bit scattered and didn’t have a cohesive flow to her class. We spent a lot of time down on our backs/seats for a heated vinyasa. Additionally, the cleaning wipes were completely dried up so I couldn’t wipe down the blocks I used. The women’s bathroom stall I used was out of toilet paper - how embarrassing. I’m going to give the other locations and instructors a shot before I decide to move on completely.

5 star original review: I love my personal trainer, Sara, she's amazing! The yoga instructors are great but I wish they had more classes at lunchtime. Edited: 1/3/2024 So I still love Sara, she's an amazing trainer but sadly management has seriously let me down & frustrated me. They randomly increased my monthly membership fee without notifying me and when I called they said that they mailed me. That's right they sent me a physical letter, not an email or text message or notification on the app but a physical letter that I have not received. Also, my original agreement is no longer available for me to view online and was not emailed to me when I first signed up. However, I'm know that price was thoroughly discussed upon sign up and in that agreement. I'm so disappointed because the gym is great but this is shady business practice. Unless something changes, I'm going to be canceling my membership.

I just recently joined this gym and I love it! Great facility, assortment of Weights and equipment. Staff is super friendly and helpful. Only issue I have is false advertising. I showed up on Saturday (09/03) 5:45 to have a staff member lock the door in front of me. Then when I try to enter he says they’re closed, even though online it says Saturdays and Sunday the West Loop location is open until 8pm. For a membership that costs over $100 a month you’d expect staff members to follow posted operating hours. I just don’t get how you can justify closing over 2 hours early without sending an email out or something. I am aware of the new turf they are installing and super excited about that, but I was made aware of that through email. But am very concerned that moving forward staff will continue to close early. I’ve read reviews about that happening but never experienced it before. Very upsetting I love this gym and the atmosphere but if my gym time is going to be cut over two hours early for no reason I have the urge to switch gyms.

I've been a member since 2016 and absolutely enjoyed everything about the club. However, lately my experience has been poor with the newly hired staff at the club at more than two occasions. They lack ethics, are rude and disrespectful to the level of being patronizing. My complaint wasn't taken seriously enough which reflects on the deteriorating quality of customer care and overall member experience.There's a lot of great gyms in the area that offer great value for the money, no one wants to come home from the gym and sulk over the passive aggressive behavior of people who are being paid by your hard earned money.